Custom Order Policy

At RP Embroidery & More, every custom order is created specifically for you. Because each item is personalized, please review the following policy before placing your order.

Ordering a Custom Item

Custom orders begin with a conversation. Whether you have a fully developed idea or just a general vision, I'm happy to work with you to create something unique.

When requesting a custom order, please include as much information as possible, such as:

The item you would like embroidered
Names, initials, or wording
Preferred thread colors
Font or design preferences
Your needed-by date
Inspiration photos, if applicable

The more details you provide, the smoother the design process will be.

Design Approval

When applicable, a digital proof or design mockup will be provided before production begins.

Please review your proof carefully. This includes:

Spelling
Initial order
Dates
Thread colors
Design placement

Once you approve the design, it will be considered final. RP Embroidery & More is not responsible for errors that were approved by the customer.

Processing Time

Custom embroidery requires time and attention to detail.

Current production time is typically 7-10 business days before shipping. Larger orders or orders placed during busy seasons may require additional time.

If you need your order by a specific date, please contact me before placing your order.

Changes & Cancellations

Changes may be requested before production begins.

Once embroidery has started, no changes or cancellations can be made, as your item has been personalized specifically for you.

Customer-Provided Items

Customer-provided items may be accepted on a case-by-case basis.

While every effort is made to ensure successful embroidery, RP Embroidery & More cannot guarantee results on customer-supplied items and is not responsible for damage caused by manufacturing defects, fabric flaws, or unexpected issues during the embroidery process.

Returns & Exchanges

Because every custom order is made specifically for one customer, personalized items cannot be returned, exchanged, or refunded due to:

Incorrect information submitted by the customer
Change of mind
Color preferences
Size selection
Design preferences after approval

If your order arrives damaged or if an error was made by RP Embroidery & More, please contact me within 3 days of delivery. Photos of the item may be requested so I can make it right.

Color & Design Variations

Please note that colors may appear slightly different depending on your screen settings. Minor variations in embroidery placement, fabric texture, and thread appearance are a natural part of the handmade process and make each piece unique.

My Commitment to You

Every order is embroidered with care, attention to detail, and pride in my work. My goal is to create a beautiful, high-quality piece you'll be excited to receive and enjoy for years to come.

Thank you for trusting RP Embroidery & More with your custom order. I truly appreciate the opportunity to create something made just for you.