Shipping Policy

Thank you for shopping with RP Embroidery & More!

Because each item is made to order and personalized just for you, please allow time for your order to be carefully created before shipment.

Processing Time

Most orders are completed and shipped within 7-14 business days. Processing times may vary during holidays, seasonal releases, and periods of high order volume.

Custom and personalized orders may require additional time depending on the complexity of the design.

Shipping

Once your order has been completed, it will be shipped using the shipping method selected at checkout. Shipping times are estimated by the carrier and are separate from processing times.

After your order has shipped, you will receive a confirmation email with tracking information, if applicable.

Local Pickup

Local pickup may be available for customers in the Opelika, Alabama area. If local pickup is offered, details will be provided at checkout or communicated after your order is completed.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. RP Embroidery & More is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

Once a package has been transferred to the shipping carrier, RP Embroidery & More is not responsible for shipping delays, lost packages, or damage caused during transit. If your package arrives damaged, please contact the shipping carrier directly and retain all packaging materials.

Questions

If you have any questions regarding your order, please contact us through our Contact page or by email. We are happy to help and will do our best to ensure a positive shopping experience.